I just bought the house in Elk Grove and found out the water heater not working any more. The manufacture refused to give me the parts for free since the previous owner had it removed from other location. After calculating all the pros and cons, I decided to take advantage on smud rebate and change a new heat pump water heater. That was how I found Super Mario. Dima and David has done a fantasy job and did everything they promised from their website. No surprise. No hidden fee. The job was done a one day and I have hot water now. Thank you Super Mario. I think I have made a great decision for using your service.
Day one: We had an active leek in the wall and couldn't find it. Super Mario Plumbing came out, found the leak and let me know you need a special machine to fix it. Their schedule was full the next day, but since it was actively spraying (very lightly) the tech made some calls and they fit me in. They made me feel like my problem was important and made sure I understood the issue and didn't have any questions before he left. Top notch. Day two: A different tech shows up, Yourii. He was fitting me in between jobs and I got the sense he was in a hurry, but never made me feel rushed at all. He took his time and explained what he needed to do to resolve the leek and once removed, he showed me the defective part. He was fast, very friendly and curious. I couldn't have asked for a better experience. Over all: With 2 different techs from the same company that provided great customer service and work it shows that Super Mario Plumbing takes pride in what they do and appreciates their customers. It also helps that the repair cost less then I thought it would! If you need some plumbing work done give these guys a call. They are 5 stars all day long!
We contacted a handful of plumbing companies for estimates on our toilet and garbage disposal replacement concerns. Super Mario was the only one the gave a detailed plan, description, cost and schedule for availability which made planning much easier on our end. While we're still looking at our options, I wanted to take a moment out to commend Dimitar for taking time out to respond thoroughly and promptly! That kind of customer service goes a long way!
From the Quote to the actual work and the final closing of the holes, this crew really does quality work. I am impressed by the level of professionalism of this company. No surprises in the amount it was going to cost, what the estimate was given is the actual end bill. The first day they put on footy covers and ran paper over the tile secured with tape and plastic over carpet. From the cutting of plaster, using a vacuum as they cut, kept the majority of the dust from the air. They cleaned up at the end of the day vacuuming up debris. I highly recommend Super Mario Plumbers to anyone.